Shipping policy
Shipping Policy
Free worldwide shipping
We offer free standard shipping on all orders, worldwide. No minimum purchase required.
Order processing
All orders are processed within 24H after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. You'll receive a confirmation email with tracking once your order ships.
Shipping times
Estimated delivery times after processing:
- United States & Canada: 5–10 business days
- Europe, UK & Australia: 7–14 business days
- Rest of world: 10–20 business days
Please note these are estimates, not guarantees. Your total wait = processing time (1–3 days) + shipping time above.
Tracking
A tracking number is provided once your order ships. Please allow a few days for the first scan to appear. Occasionally a tracking number is updated during transit — if the original shows as cancelled or inactive, it simply means your package has moved to updated tracking, and your order is still on its way.
Customs, duties & taxes
For international orders, import duties, taxes, or customs fees may be charged by your country's authorities on arrival. These are the customer's responsibility and are not included in the product price. Customs processing can also cause delays outside our control.
Delays
Shipping times may be affected by customs, carrier backlogs, weather, or peak seasons. If your order hasn't arrived within the estimated window, email us at support@lunalegs.com and we'll help track it down.
Wrong address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer, though we'll always do our best to help.
Lost or missing orders
If your order is confirmed lost in transit, we'll send a replacement or issue a full refund. See our Return & Refund Policy for details.
Contact
Questions about shipping? Email support@lunalegs.com.