Refund policy

Return & Refund Policy

Our guarantee
We want you to love your purchase. If something isn't right, we're here to help. You have 90 days from the date of delivery to request a return or refund.

How returns work
To start a return, email us at support@lunalegs.com with your order number and the reason for the return. We'll respond within 24 business hours with the next steps.

To be eligible, items must be unused, in their original condition, and in the original packaging.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. (← change this line if you cover return shipping.) We recommend a tracked shipping method, as we can't guarantee we'll receive items sent without tracking.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or isn't what you ordered, contact us within the 30-day window and we'll make it right at no cost to you, your choice of a free replacement or a full refund. Please include a photo of the item so we can process it quickly.

Lost or non-delivered orders
If your tracking shows no movement or your order doesn't arrive within the estimated delivery window, reach out and we'll investigate. If the package is confirmed lost in transit, we'll send a replacement or issue a full refund.

Shipping times
As we ship worldwide, delivery times vary by destination and typically range from 5–10 business days. Customs delays in some countries are outside our control, but we'll always help you track your order.

Refunds
Once your return is received and inspected, or your claim is approved, we'll process your refund to the original payment method within 5–10 business days. Depending on your bank, it may take an additional few days to appear.

Non-returnable items
For hygiene reasons, certain items cannot be returned once opened unless they are defective.

Contact
Questions? Email support@lunalegs.com and we'll help you out.